Dear friends of the Blind and Visually Impaired Community,
My name is Harry Cohen and my company, Talking Thermostats.com has
supplied many of you with talking thermostats and excellent customer
service over the past sixteen years. I am writing to inform you that as
of this date we will be exiting the talking thermostat business and
closing our company.
This was a difficult decision to make. We were helped with this decision by the manufacturer, BuyMax Alliance who is also our supplier of the VIP talking thermostat. Because of poor inventory control by our supplier, their stock of talking thermostats was depleted in January of this year. In addition, our supplier changed to a new electronic assembly vendor in China. Both of these issues by our supplier have caused very long lead times resulting in a stock out condition of thermostats not only for our company but also for our competitors. All the VIP talking thermostats come from the same factory in China.
We have not had thermostats to ship since February. BuyMax Alliance told us we would have thermostats in April. Then they changed the delivery to the end of July. It is now the third week of August and still no thermostats. During these six plus months, we still offered customer and technical support even though there was no income being generated.
Without income, we can no longer afford to pay rent, keep the lights on and keep the phones active. Therefore, we are closing up shop.
With the closure of our business, product questions and warranty issues
now revert back to BuyMax Alliance, the VIP 3000 manufacturer / supplier.
BuyMax Alliance can be reached at
866-936-6622.
Over the past sixteen years this business has given me the opportunity to establish relationships with the blind and visually impaired community of the United States and provide another means to help people with visual impairments live more independently. Thank you for this opportunity.
Sincerely, Harry Cohen
Harry@talkingthermostats.com
Created on ... September 12, 2019