By Leila Meyer, Campus Technology
Digital transformation has the potential to revolutionize citizen services, but efforts to bring about that change are “often hindered by top-down hierarchies, cultural legacies and the lack of a compelling vision,” according to information from Gartner, an information technology research and advisory company. Gartner spoke with numerous public sector CIOs who have lead successful digital transformation initiatives. Based on those conversations, Gartner identified three key steps to effective organizational change. The first step is to promote a compelling new vision for the organization as a whole, including the role of IT in that transformation.
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