THE mental health trust that allegedly failed to take action over a schizophrenic man who went on to murder his elderly parents, was the centre of 40 complaints between 2010 and 2011.

The figures, from the Health Service Ombudsman, relate to the Avon and Wiltshire Mental Health Partnership.

The report was released on the same day Janice Lawrence, daughter of Elsie and Robert Crook, alleged a catalogue of errors by the organisation in relation to her brother Timothy, allowed him to killed their parents in 2007.

Mr and Mrs Crook took in their mentally-ill son after he was released from being sectioned. Increasingly appalled by Timothy’s disturbed behaviour while he was in Swindon, his family say tried to get help.

According to Janice, Robert, 83, and Elsie, 76, were not warned her brother was schizophrenic and violent before they took him home in 2003, and they could not get help from mental health services when they needed it.

“When my parents went to collect him from hospital in 2003 he had only been there a few months. They didn’t tell them what his diagnosis was or the fact he was violent and the risk he posed, and they allowed my parents, who were elderly, to bring him home,” she said.

“My brother refused to give the mental health authorities permission to tell my parents his diagnosis, but they had a duty of care.”

Robert and Elsie were also unaware that he had been arrested and sectioned because he had been harassing a woman and police had found knives and cleavers in his house.

“They considered him violent and a danger to himself and others. The mental health authorities knew this,” Janice said.

She has spoken out after reading an internal report from the trust, which the family requested after the murder.

But the report includes numerous errors according to Janice, which she says have been as heartbreaking to read as getting over her parents’ murder.

She said the report denies the fact that she told an emergency social worker that her brother was a violent risk to her parents.

It also denies that the family were refused help when they approached Swindon Mental Health Services because Timothy was not registered with a GP, when Janice has proof that this was the case.

“Swindon and Wiltshire were not following national guidelines and were asking for a GP referral. That should not have stopped my brother getting help and that is why my parents lost their lives.

“To have this report on top of it it is like insult to injury. It’s affected our health as much as losing my parents.”

Janice says there are also errors in a timeline produced by the crisis team worker for the report. She also says that Timothy’s medical notes were only partially read by Swindon Crisis Team until after her parents’ deaths and if they had been, a mental health assessment would have been done immediately.

“It is not about blame, it is about the truth and it is not in here. We have battled all this time to get the truth,” she said.

The Health Service Ombudsman confirmed 40 complaints had been received about the Partnership and of these, one was accepted for investigation and two complaints were reported on.

A spokesman for the Partnership said: “Until such time as the independent report is published, we are unable to respond to further questions.”

An independent review will be released in the next few weeks.