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Beyond Gamification Designing The Player Journey Amy Jo Kim, Ph.D.                                                  © 2011 All Rights Reserved
What is gamification?
A Loyalty Program on Steroids?
using game techniches to turbo-charge products & services?
Using Levels, Rewards & Unlocks to drive behavior?
Turning real-world activities into games?
… currently experiencing a Hype cycle 
Let’s Cut Through the Hype
Gamification 101 Gamification      using game techniques to make activities more engaging & fun
Game Techniques ≠ Core Experience
Intrinsic value > extrinsic rewards Quests Threats Mastery Autonomy Satisfaction Power Leaderboards Sex Meaning Love Rewards Belonging Fun Badges Learning Levels  Punishments Loss of Power Points
Extrinsic Motivators completing tasks
Intrinsic Motivators  long-term engagement
Gamification 101 Gamification       using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer, customer)
Good Games balance Skill & Challenge to keep players engaged
Gamification 101 Gamification      using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer) Journey  	  a player’s experience/progression over time (AKA lifecycle)
Journey = Lifecycle + Progression Master Expert Novice Good games give players something to master
Novice needs onboarding(welcome + goals + progress + achievable rewards)
Expert needs fresh content/activities/people (also status/customization/powertools)
Masters need exclusive access, activities, unlocks
Think Like a Game Designer Dynamics Mechanics Player Journey Aesthetics Use game techniques to guide and motivate the players journey
Gamification 101 Gamification      using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer) Journey  	  a player’s experience/progression over time (AKA lifecycle) Dynamics	  the time-based patterns & systems in your game
Game Dynamics = patterns over time Dynamics Pacing Appointments Progressive Unlocks Reward Schedules Dynamic Systems
Patterns are programmed into game systems Reward Schedules  Habits, Surprise, Addiction
Gamification 101 Gamification      using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer) Journey  	  a player’s experience/progression over time (AKA lifecycle) Dynamics	  the time-based patterns & systems in your game Mechanics 	  the systems & features that make progress visible
Game Mechanics make progress visible Mechanics Levels Points Leaderboards Badges Player Journey Missions Virtual Goods
Mechanics “light the way” in a player’s journey
Gamification 101 Gamification      using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer) Journey  	  a player’s experience/progression over time (AKA lifecycle) Dynamics	  the time-based patterns & systems in your game Mechanics 	  the systems & features that make progress visible  Aesthetics 	  the overall experience that yields emotional engagement
Game Aesthetics evoke emotion Aesthetics Curiosity Satisfaction Surprise Trust Delight Fun Pride Envy Connection
Emotion drives action & engagement A good game takes the player on an emotional journey over time
Gamification 101 Gamification      using game techniques to make activities more engaging & fun Player	               the person playing your game (AKA user, consumer) Journey  	  a player’s experience/progression over time (AKA lifecycle) Dynamics	  the time-based patterns & systems in your game Mechanics 	  the systems & features that make progress visible  Aesthetics 	  the overall experience that yields emotional engagement Social Actions	  how players engage with each other in your game
Social Actions  Building Blocks of Social Engagement Player Journey WHO am I playing with? HOW are we engaging? WHAT are we engaging around?
Who are players engaging with? What’s their preferred social style?
CompetitionBragging, Taunting, Challenging
Cooperation Sharing, Helping, Gifting, Greeting
Self-Expression customizing, selecting, designing, creating
Bartles Player Types (1996) Achievers Killers Socializers Explorers
Social Actions (2010) Win Create Challenge Achievers Showoff Compare
Social Actions (2010) Win Create Challenge Achievers Showoff Compare Express Like Help Share Socializers Comment Greet Give
Social Actions (2010) Win Create Challenge Achievers Showoff Compare Express Like View Help Explore Share Socializers Explorers Rate Vote Comment Greet Give Review Curate
Social Actions (2010) Win Hack Harass Create Challenge Cheat Killers Achievers Taunt Heckle Showoff Compare Tease Express Like View Help Explore Share Socializers Explorers Rate Vote Comment Greet Give Review Curate
Case Study: Foursquare
Why Does  Foursquare Work?
Core activity: the checkin
Checkin to venues to earn Points & Stats
Badges mark progress and suggest goals
Badges have personality, attitude, humour
Mayorship rewards loyalty, recency – drives competition
Sharing checkins and badges promotes social engagement
Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value
Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value  Progress mechanics light the waybadges guide players towards action & completion + have element of surprisemayorships mirror real-world dynamics, stimulate loyalty & competition
Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value  Progress mechanics light the waybadges guide players towards action & completion + have element of surprisemayorships mirror real-world dynamics, stimulate loyalty & competition Social Actions aligned with Social Needsexplore, showoff, share, compare, compete
Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun?
What’s the Core Game?
Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why?
How do Players want to engage?
Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why?  MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well?”
What can players learn and master?
Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why?  MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well”?  PROGRESSHow will you “light the way” towards mastery? How will players know how to get started, and what to do? How will they know if they’re playing well, or poorly?
What are the key progress metrics?
Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why?  MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well”?  PROGRESSHow will you “light the way” towards mastery? How will players know how to get started, and what to do? How will they know if they’re playing well, or poorly? ENGAGEMENT	What activities and events will re-engage players throughout their lifecycle? How do these activities leverage core social actions?
What’s our core engagement loop? Master Enthusiast Expert Regular Novice Newbie
Thank You! for more like this, follow me on Twitter  @amyjokim Contact me with feedback & questions amyjokim@gmail.com

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Beyond Gamification: designing the player journey

  • 1. Beyond Gamification Designing The Player Journey Amy Jo Kim, Ph.D. © 2011 All Rights Reserved
  • 3. A Loyalty Program on Steroids?
  • 4. using game techniches to turbo-charge products & services?
  • 5. Using Levels, Rewards & Unlocks to drive behavior?
  • 7. … currently experiencing a Hype cycle 
  • 9. Gamification 101 Gamification using game techniques to make activities more engaging & fun
  • 10. Game Techniques ≠ Core Experience
  • 11. Intrinsic value > extrinsic rewards Quests Threats Mastery Autonomy Satisfaction Power Leaderboards Sex Meaning Love Rewards Belonging Fun Badges Learning Levels Punishments Loss of Power Points
  • 13. Intrinsic Motivators  long-term engagement
  • 14. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer, customer)
  • 15. Good Games balance Skill & Challenge to keep players engaged
  • 16. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer) Journey a player’s experience/progression over time (AKA lifecycle)
  • 17. Journey = Lifecycle + Progression Master Expert Novice Good games give players something to master
  • 18. Novice needs onboarding(welcome + goals + progress + achievable rewards)
  • 19. Expert needs fresh content/activities/people (also status/customization/powertools)
  • 20. Masters need exclusive access, activities, unlocks
  • 21. Think Like a Game Designer Dynamics Mechanics Player Journey Aesthetics Use game techniques to guide and motivate the players journey
  • 22. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer) Journey a player’s experience/progression over time (AKA lifecycle) Dynamics the time-based patterns & systems in your game
  • 23. Game Dynamics = patterns over time Dynamics Pacing Appointments Progressive Unlocks Reward Schedules Dynamic Systems
  • 24. Patterns are programmed into game systems Reward Schedules  Habits, Surprise, Addiction
  • 25. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer) Journey a player’s experience/progression over time (AKA lifecycle) Dynamics the time-based patterns & systems in your game Mechanics the systems & features that make progress visible
  • 26. Game Mechanics make progress visible Mechanics Levels Points Leaderboards Badges Player Journey Missions Virtual Goods
  • 27. Mechanics “light the way” in a player’s journey
  • 28. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer) Journey a player’s experience/progression over time (AKA lifecycle) Dynamics the time-based patterns & systems in your game Mechanics the systems & features that make progress visible Aesthetics the overall experience that yields emotional engagement
  • 29. Game Aesthetics evoke emotion Aesthetics Curiosity Satisfaction Surprise Trust Delight Fun Pride Envy Connection
  • 30. Emotion drives action & engagement A good game takes the player on an emotional journey over time
  • 31. Gamification 101 Gamification using game techniques to make activities more engaging & fun Player the person playing your game (AKA user, consumer) Journey a player’s experience/progression over time (AKA lifecycle) Dynamics the time-based patterns & systems in your game Mechanics the systems & features that make progress visible Aesthetics the overall experience that yields emotional engagement Social Actions how players engage with each other in your game
  • 32. Social Actions  Building Blocks of Social Engagement Player Journey WHO am I playing with? HOW are we engaging? WHAT are we engaging around?
  • 33. Who are players engaging with? What’s their preferred social style?
  • 35. Cooperation Sharing, Helping, Gifting, Greeting
  • 37. Bartles Player Types (1996) Achievers Killers Socializers Explorers
  • 38. Social Actions (2010) Win Create Challenge Achievers Showoff Compare
  • 39. Social Actions (2010) Win Create Challenge Achievers Showoff Compare Express Like Help Share Socializers Comment Greet Give
  • 40. Social Actions (2010) Win Create Challenge Achievers Showoff Compare Express Like View Help Explore Share Socializers Explorers Rate Vote Comment Greet Give Review Curate
  • 41. Social Actions (2010) Win Hack Harass Create Challenge Cheat Killers Achievers Taunt Heckle Showoff Compare Tease Express Like View Help Explore Share Socializers Explorers Rate Vote Comment Greet Give Review Curate
  • 43. Why Does Foursquare Work?
  • 45. Checkin to venues to earn Points & Stats
  • 46. Badges mark progress and suggest goals
  • 47. Badges have personality, attitude, humour
  • 48. Mayorship rewards loyalty, recency – drives competition
  • 49. Sharing checkins and badges promotes social engagement
  • 50. Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value
  • 51. Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value Progress mechanics light the waybadges guide players towards action & completion + have element of surprisemayorships mirror real-world dynamics, stimulate loyalty & competition
  • 52. Why does Foursquare work? Core activity has intrinsic motivationchecking into venues delivers lightweight fun, has both personal & social value Progress mechanics light the waybadges guide players towards action & completion + have element of surprisemayorships mirror real-world dynamics, stimulate loyalty & competition Social Actions aligned with Social Needsexplore, showoff, share, compare, compete
  • 53. Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun?
  • 55. Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why?
  • 56. How do Players want to engage?
  • 57. Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why? MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well?”
  • 58. What can players learn and master?
  • 59. Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why? MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well”? PROGRESSHow will you “light the way” towards mastery? How will players know how to get started, and what to do? How will they know if they’re playing well, or poorly?
  • 60. What are the key progress metrics?
  • 61. Smart Gamification: Key Questions VISIONWhat’s our vision for this project? What’s the key benefit? Where’s the fun? PLAYSTYLE Who’s playing? Who are they playing WITH? What’s their primary playstyle? What social actions do they find engaging – and why? MASTERYWhat’s the core activity and feedback system? What are players optimizing? What skills are they learning? What journey are they on? What’s driving them to keep playing? What does it mean to “play well”? PROGRESSHow will you “light the way” towards mastery? How will players know how to get started, and what to do? How will they know if they’re playing well, or poorly? ENGAGEMENT What activities and events will re-engage players throughout their lifecycle? How do these activities leverage core social actions?
  • 62. What’s our core engagement loop? Master Enthusiast Expert Regular Novice Newbie
  • 63. Thank You! for more like this, follow me on Twitter @amyjokim Contact me with feedback & questions amyjokim@gmail.com