An investigation into claims by a whistleblower that asylum seekers are mistreated, tricked and humiliated by staff working for the UK Border Agency has found cause for "significant concern" and makes several recommendations for change.
The investigation by the agency's professional standards unit, was triggered by a report in the Guardian that revealed the concerns of whistleblower Louise Perrett, a UKBA case owner who worked for three and a half months in the Cardiff office during the summer of 2009. These revelations also led to Perrett giving evidence before the Commons home affairs select committee.
Perrett, 29, said some of her colleagues expressed anti-immigration views and took pride in refusing asylum applications. She said that a toy gorilla nicknamed the "grant monkey" was placed as a badge of shame on the desk of any officer who approved an asylum application. Former child soldiers were forced to lie on the office floor and demonstrate how they shot people in the bush, she said, while a test to determine the authenticity of people who claimed to be from North Korea was to ask them if they ate chop suey.
When she asked advice about the legitimacy of a Congolese woman's asylum claim, a legal official apparently replied: "Umbongo, umbongo, they kill them all in the Congo."
The investigation found that all allegations apart from the toy gorilla could not be substantiated, but acknowledges that the PCS union circulated advice to their members not to cooperate with the investigation.
Identifying a number of areas of concern, the report criticised the asylum team that held the "grant monkey", said that its subsequent removal from the office was correct and that no further action needed to be taken.
Perrett had complained to managers about her concerns but no changes were made. "Concerns that she raised informally were not documented which this report finds disappointing," the report states. "Consideration should be given in the Cardiff office of the procedures to follow and an environment where staff are comfortable raising concerns without fear of criticism from other staff."
Recommendations include considering the introduction of a disciplinary offence for failing to challenge inappropriate behaviour, looking at other ways for staff to challenge this behaviour from colleagues, and a reminder to staff about appropriate tests that can be used to assess the credibility of an applicant's claim.
"This investigation makes me think that UKBA believed my claims all along, but their work was hindered by the PCS," said Perrett. "My reasons for speaking publicly about my experiences of working for this organisation was to effect cultural change within and ensure that those who seek refuge are treated with dignity and respect and are able to make a claim for asylum without prejudice. I hope the training and procedures to be implemented as a result of this investigation will ensure this."
In its response to the investigation, UKBA said: "We believe that this has been a useful exercise for the UK Border Agency and are sure that our agency will be the better for it. We welcome the chance this has given us to have a focused look at ourselves and devise a response accordingly."