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Product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and More. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD & @Mike_BD and mods @fedor, @Scott, @Nunzio77, @Math_Matei, @Ekimoz and…
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Bitdefender together with Scuderia Ferrari
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari. Full announcement below: Forza Ferrari!
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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How to upgrade from Bitdefender Ultimate Security home to GravityZone Small Business Security
Started off with just a few computers but now reaching over 10. I could not find any info on how to upgrade on the website, does cancelling Bitdefender Ultimate Security home and purchasing GravityZone Small Business Security involves having to uninstall and reinstall all devices? not even sure if GravityZone Small…
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Backup Bitdefender Settings (VERY OLD IDEA, BUT NEVER IMPLEMENTED)
It would be VERY, VERY, VERY nice to have an option to backup/export ALL Bitdefender settings. When you have to reïnstall your OS, it would be VERY, VERY, VERY nice to have an option to restore your settings of Bitdefender ! I now make screenshots of every settings page of BD to restore it by hand ... Takes forever to…
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What happened to the password-protect Bitdefender settings feature?
I used to have a password to protect bitdefender settings from being tampered/disabled, but now that option is missing. It used to be in the general settings tab, but now it's gone. I wonder if they've actually removed this feature or is it a bug?
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Bitdefender Internet Security - Windows 11 - Exclude VPN
Greetings! Please advise how do I exclude a VPN in Bitdefender Internet Security. Regards
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API call to getQuarantineItemsList gives zero items
Hello. I am hoping to get some help with an issue that has come up recently. When I place an API call to getQuarantineItemsList the response indicates zero items have been quarantined, but a manual check in GravityZone shows otherwise. I am confused because this had been working up until a few weeks/months ago. When I say…
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Bitdefender central showing devices as disconnected after receiving free month sub
Hi everyone, What happens when you remove a device for example a windows 10 pc from the central? Is this device then no longer protected? I ask because I had an issue with the central and a few of my devices showed as disconnected in bitdefender central for about a day because of an issue in central. It happened after…
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…
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How to log in to my account?
I renewed my subscription but can't log into my account (have done so in the past). I've tried using 3 different computers and both FireFox & MS Edge. Same result -- it just asks me to log in again, over and over. I have confirmation emails from my renewal, but my existing BitDefender installation says it has expired and…
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VPN CONNECTION PROBLEMS
I have been battling the connection problem for a little over two weeks now and can't figure out if it is my inability to get a windows update that has been a problem now for almost two MONTHS OE if it is due to another problem I am having between my internet provider {Windstream} and my Google Chrome application. I do…
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impossible to connect to a web site
very ofthen if I try to connect some web site like news paper news and other commercial web site, the answer is : Impossibile raggiungere il sito www.giornaleadige.it ha impiegato troppo tempo a rispondere. Prova a: Verificare la connessione Controllare il proxy e firewall Eseguire lo strumento Diagnostica di rete Windows.…
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Bitdefender vpn unifiedSDK.service.exe error in windows reliability monitor
Hi everyone, There is an issue when the bitdefender vpn is installed it gives an unifiedSDK.service.exe error in the windows reliability monitor, this error occurs every time after boot. The vpn does connect but when closing the vpn app and then restarting it I also sometimes get a "the service does not work at this time.…
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False positive - what is Trojan.GenericKD.48174843?
Hello, my BitDefender detected Trojan.GenericKD.48174843 in a file: "Kwestionariusz_wstępnego_wywiadu_przesiewowego_przed_szczepieniem_osoby_dorosłej_przeciw_COVID-19_(wersja_docx).docx" from https://www.gov.pl/attachment/c6109501-068a-410c-a3b5-05e2f4eb8efe Which is weird because I opened this file before and it worked…
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non stop attack to my pc
Hi, I receive huge quantity of attacks everyday. at least 80-150 atttacks per day. bruteforce attack blocked Multiple failed login attempts were made by 220.121.17.195(change alaways. We blocked the connection to stop the attacker from gaining access to your credentials and compromise your privacy. 2 Bruteforce other type…
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Epic Games Launcher and Fortnite not working with the new Bitdefender Parental Control
Both "EpicGamesLauncher" and "Fortnite" has been added to the content filter and set as "Allowed". I also added allowed exceptions for "launcher.store.epicgames.com" and "egs-platform-service.store.epicgames.com" from the "Prevented content access" list on my sons dashboard in Bitdefender Central. There are no blocked…
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Bitdefender mobile security, app anomaly scans false detection?
Good day, I have this new problem again this app anomaly features, has detected 1 app. I don't know which app has been detected but I tried going to the reports section, and find and review all the past detection. and I didn't seen any malware detection and app anomaly detection history in it so any thoughts in it? Also…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Firewall VS remote server access
Greetings, For some unknown reason, this morning the Bitdefender firewall is blocking access to my work remote server drive. I can confirm that the second I desactivate Bitdefender firewall it's working again. I tried creating a rule but It failed. Anyone can help me? Thanks in advance
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Printing in Safepay
I am very annoyed that I can't print to a PDF file and I can't change printers when I want to print. This restriction is making me think that I've chosen the wrong product. If this is not "fixed" when my renewal comes around, I will go elsewhere for my online security.
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SkyGo
Bitdefender no longer allows me to reinstall SkyGo App on my Windows 11 PC, identifying it as malware.
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VPN starts automatically,the wifi disconnects/reconnects, then this..why?
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VPN
I just opened my Bitdefender VPN on my computer in China and saw a notice about "changes" were made to Bitdefender VPN. It worked fine before but is now useless in China, Bye Bitdefender.
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I have a error code 9
I have an error code 9 and my VPN does not want to connect, the firewall is not blocking it and I have reset the DNS and there are no other active VPNs on my PC is there any advice?
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ASUS Vivobook 16in OLED with BD Total Security & VPN disconnects network adaptor on sleep
When my ASUS Vivobook 16in OLED goes to sleep, the network adaptor disconnects from internet. Same with WiFi adaptor. Only way to get internet back is to restart machine. No other solution restores the network. My laptop has BD Total Security & VPN installed. Is BD the cause of my problem??
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Hi, I cannot connect to Bitdefender on my Mac, always when I am trying to connect a message comes
Hi, I cannot connect to Bitdefender on my Mac , always when I am trying to connect a message comes on the screen and advise me how to give access to my drives to Bitdefender, started to be annoying because this is happened even when I started my Mac. To give access to my drive should be my decision not to be bother with…
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How to install a third year of BitDefender
I have used BitDefender happily for the last two years. I am now seeking to renew for a third year. I have purchased a renewal package (essentially a new Activation Code). I have logged in to 'central.bitdefender.com' and followed the download instructions. I have downloaded a file named…
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How can I feel safe from a Trojan Attack?
Hello, I'm not that techy guy. But knows how to run a computer. But then I've experienced this rookie mistake. I've downloaded a malicious program a .exe which is I didn't thought as. After I installed my pc detected it as a Trojan and I immediately block it and delete the installer. I haven't had the time to screenshot…
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Wrong Password message
I was using my phone at a hotel with a VPN and the Password Manager app asked me to log in. I provided the correct information, but it now says that I am providing the incorrect password. However, when I use Password Manager from my Mac, it works correctly. What do I need to do to get it working on my phone, again?
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Installation error due to slow internet
The message tells me to "contact support". Is this considered contacting support? If not, how do I do that? I want to fix this issue. My internet is slow, how will I install Bitdefender? I'm frustrated with the lack of support.
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Bitdefender GravityZone - Vulnerable !
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…