More concerns are being raised about Nova Scotia’s Mental Health Mobile Crisis Team, just days after a young woman spoke out about the death of her little brother.

Miranda Norman told CTV News that she called the crisis unit expressing concerns about her 17-year-old brother, who she said was on a downward spiral.

She said they told her there was nothing they could do and that he was probably going through a phase.

Norman’s brother took his own life last weekend, and now another woman is speaking out against the Mental Health Mobile Crisis Team, after hearing Norman’s story.

“I thought, well maybe I should tell someone about my story, and how I never actually even got through to this team,” says Cathy Gallagher.

Gallagher has struggled with mental health issues for 15 years. Overall, she says she has been lucky to get access to the care she needs, but she has had issues with the crisis unit.

She says the team is supposed to take calls 24 hours a day, seven days a week. But when she called for help, no one answered.

“I just went in my room and dialed the number and it rang and rang and rang and rang,” says Gallagher.

She tried again, but again, no answer.

“We don’t like when that happens and we wish it wasn’t so,” says Mary Pyche of the Mental Health Mobile Crisis Team. “Occasionally, if all crisis interveners are on all of our phones, it could happen.”

Pyche says voicemail kicks in after eight rings and the call is returned within 30 minutes.

“Usually it’s shorter than that. It could go as long as 30 minutes, but it won’t be longer than that,” says Pyche. “And the voice message also says if this is imminent, you can’t wait, and to call 911.”

But Gallagher says that’s not good enough for someone who needs immediate assistance.

“When you are in a crisis and you want to talk to a real person, you don’t want to talk to a machine,” says Gallagher. “I don’t think anyone would leave a message.”

Capital Health says it receives about 1,200 to 1,300 calls a month through the Mental Health Mobile Crisis line. The program leader says there are usually two or three people waiting for those calls and that’s usually enough.

Gallagher says she lucky because she has a strong support system, but she is worried about those who don’t.

“I’d just be really afraid to find out what might have happened, or to think about what might have happened if it had been somebody else.”

With files from CTV Atlantic's Kayla Hounsell