Progress of banking complaint cases of the HKMA

The Hong Kong Monetary Authority (HKMA) announced today the progress of its banking complaint cases at the end of November 2012.  These cases include both Lehman-Brothers-related and other non-Lehman-Brothers-related banking complaints as well as other cases referred by our banking departments and other regulators.

In November 2012, 88 cases were received and 97 cases were completed.  As at end November, the handling of 1,362 cases were in progress.

(A table summarising the progress of the banking complaint cases is attached.)

Table

For enquiries related to banking complaints, please contact:
Dedicated hotline, at 2878 1378

Hong Kong Monetary Authority
14 December 2012