The "link" for "App Store" in the iTunes Store (v10.4) seems broken. It just loads a blank page when it's clicked. Below are the screen shots depicting the problem I'm having.. Anyone else have this problem or have an idea what's causing it?
iTunes-OTHER, Windows 7
I'm having the SAME issue! I have iTunes on two different computers and BOTH of them are doing the same thing, so I KNOW its not my computer..... 😟
Ok that tells me for sure that it's on their end. I just uninstalled iTunes and reinstalled it.. I'm still having the same problem. I'm not sure how those buttons work, but it seems like they're glorified hyperlinks. The whole iTunes Store acts very much like a website, and it seems that the "App Store" page is down.. I wonder if anyone from apple ever actually reads these posts..
I'm having the same issue. App in Itunes fails to open with windows 7
I am having the same problem. It's also doing it on my iPhone 4; I cannot get into the featured page of the App Store. Apple HELP!!!!!!!!!!!
Yep, glad to know it's not just me. Appears to have just crashed today as I was just in yesterday (I think, but definitely 2 days ago). waiting.............
Same here, no response from the App Store button on itunes, but when i try to access appstore on my ipad it partly works.
Featured seems to work, along with Categories, Purchased and Updates
Under 'Genius Recommendations' - ipad Upgrades seems to work, but iPad Apps doesnt come up with anything, and seeing as I have close to 400 apps something is seriously wrong
Yeah, I'm having the same problem too, since yesterday: iTunes App Store not showing up -- blank screen. I wonder, is Apple aware of this??? :-(
I called Apple support today. This is what the solution they gave me is.
1- Download itunes 10.4.0.80 (the latest version of itunes)
2- while downloading it , Uninstall the old version of itunes you have (or just uninstall iTunes if you are already running 10.4.0.80
3- Uninstall Quicktime also
4- Uninstall Apple software update
5- Uninstall Apple mobile device support
6- Uninstall Bonjour
7- Uninstall Apple application support
8- Reinstall iTunes 10.4.0.80
Apple Tech said you HAVE to uninstall in this order. After I did this, the App Store started working correctly. The only question I have, is how could it do it to so many of us, on the same day. I have another computer in the same room as this one.. This morning, after I got off the phone with Apple, I turned it on, and low and behold, the same problem.. I think it's probably a bug in this version of iTunes. What ever, it works now, and now we know how to fix it.
I did this uninstall procedure and rebooted the PC. It came back up. I reloaded everything I use from apple and when I hooked up my ipad it loaded the driver and now I am back where I started from.
Any ideas?
Since so many of us are having this issue it really points to this being an Apple issue (I'm using WinXP). We should not have to uninstall everything to make the App store work when it was working 1-2 days ago.
I did EXACTLY what was indicated by your post above, restarted iTunes and STILL A BLANK SCREEN on the APP store 😟
didn't work for me....
I agree! I am suprised that with as many of us that are having issues with this, that Apple has not addressed this with a "fix" or "patch" or whatever????????? I am equally surprised that Apple support had us UNINSTALL and REINSTALL everything?????????? If more than one of us is having this issue; and it happened at the same time, there must be a BUG somewhere?!?!?
I am very leary of plugging in my iPhone at this time and syncing it, because I'm not sure exactly WHAT is wrong?!?!?
I don't know.. The Apple rep is supposed to call me back in about an hour. When he does, I'll let him know that there's still people having issues. He was adamant on uninstalling them in that EXACT order.
Here's their number, since it's such a nightmare to find.
1-800-275-2273
I originally thought it was a problem on their iTunes Server like a broken hyperlink or something. Now, I'm thinking it's actually client side in this new version of iTunes. There are too many of us having the problem, all on the same day, for it to be our individual computers.
Just saw this on another thread.
The suspect program is a recent build of Apple Application Support. Both the QuickTime 7.7 and Safari 5.1 updates include the updated build so installing either of these, as prompted by Apple Software Update, might have caused the problem on both of your computers. Of course there may well be more to it. I only had a problem with the Purchased histroy page, not the whole store, but uninstalling everything Apple and then just installing iTunes 10.4.0.80 has been a solid fix.
They're starting to figure it out it looks like.
Makes sense now.. I installed Safari 5.1 yesterday afternoon to play around with it.
Here is what an Apple support tech emailed me back just now -
Welcome to iTunes Store Customer Support. My name isSoumya. I am glad to assist you.
I understand while you are opening iTunes Store you aregetting a blank screen. I realize your eagerness to have this fixed. I will behappy to help you with the necessary information.
Tina, I have verified that the iTunes Store isfunctioning and accepting connections, which indicates that the issue isrelated to your internet connection, local network, or your local computeritself. This article outlines some of the likely culprits:
http://support.apple.com/kb/TS1368
Apple Support Communities are another source ofinformation about iTunes, where everyone from new users to professionals caninteract and share their knowledge and experiences. You may find another userwith the same operating system or ISP that may be able to help resolve thisissue. You can find the iTunes discussions group at:
http://discussions.apple.com/category.jspa?categoryID=149
I hope this information helps you.
"App Store" in iTunes not functioning. It is acting like a broken hyperlink.
